Privacy Policy

At Arrive Coaches, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how it is used, and the choices you have regarding your information.

Information We Collect

We may collect personal information when you visit our website, make a booking, sign up for our newsletter, or communicate with us through various channels. This information may include:

• Personal Identification Information: Name, address, email address, phone number, and other contact information.
• Payment Information: Credit card details or other payment information necessary for transactions.
• Booking Details: Information related to your travel arrangements, such as dates, destinations, and preferences.
• Website Usage Information: Details about your visit to our website, including IP address, browser type, pages visited, and session duration.

How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To process bookings, deliver services, and communicate with you regarding your travel arrangements.
• Improving Services: To enhance our website, services, and customer experience based on your feedback and usage patterns.
• Marketing and Communication: To send promotional offers, newsletters, and updates about our services, provided you have opted in to receive such communications.
• Legal and Safety Purposes: To comply with legal obligations, resolve disputes, and ensure the safety and security of our customers and business.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with:

• Service Providers: Trusted third-party service providers who assist us in delivering our services, such as payment processors or IT service providers.
• Legal Compliance: When required by law or in response to valid legal requests, we may disclose your information.

Data Security

We take reasonable measures to safeguard your personal information against unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies

What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to navigate the site and use its features.
• Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which helps us improve its performance and user experience. These cookies may collect anonymous information about your visit, including pages visited and time spent on the site.
• Marketing Cookies: Marketing cookies are used to track visitors across websites. They may be used by third-party advertisers to display personalized ads based on your interests and browsing habits.

Third Party Cookies

Arrive Coaches may use third-party services that utilize cookies on our website. These third parties have their own privacy policies governing the use of cookies.

• Google Analytics: We use Google Analytics to analyze website traffic. For more information on how Google uses cookies, please visit Google's Privacy & Terms.
  Social Media Plugins: Our website may include social media plugins that use cookies. Your interactions with these plugins are governed by the privacy policies of the respective social media platforms.

Managing Cookies

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that blocking or deleting cookies may impact the functionality of certain parts of our website.

Your Choices and Rights

You have the right to:

• Access, correct, or update your personal information.
• Opt-out of receiving marketing communications.
• Request deletion of your personal information, subject to legal obligations and legitimate business interests.

General

When you opt-in to the service, we will send you a message to confirm your signup.
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By opting into messages, you agree to receive recurring automated marketing and informational text messages from Arrive Coaches for Arrive Coaches. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
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Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Arrive Coaches. Arrive Coaches reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Arrive Coaches also reserves the right to change the short code or phone number where messages are sent.
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Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
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Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation & Unsubscribes

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Arrive Coaches again, just sign up as you did the first time and Arrive Coaches will start sending messages to you again.

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Changes to this Policy

We may update this Privacy Policy periodically, and any changes will be posted on this page. We encourage you to review this policy regularly for updates.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at [email protected].

This Privacy Policy was last updated on 1/1/2024.